Introduction to Intents

Guide bot conversations & organize business actions using intents in NLX's Dialog Studio

What's an Intent?

An Intent is an organized business action that responds to a customer's query and follows a conversation flow to accomplish the action. Using the messaging and logic defined in the flow, the intent helps fulfill the customer's query. Once attached to a bot, the bot is then imbued with the ability to execute that intent task for the customer (e.g., BookRoom, OrderRoomService, etc.)

A simplified example of how a bot handles a conversation:

• A user says, “I want to book a room”

• Using training data, the NLP recognizes "I want to book a room" as an expression that matches the intent, BookRoom

• The bot then responds by following the conversation flow defined for the BookRoom intent

A bot may have several intents attached, and a single intent may be attached to multiple bots.

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Requirements

An intent must always employ the following to function:

• a set of training phrases (15 minimum is recommended)

• a conversation flow set to at least one communication channel

• be attached to a bot with a communication channel(s) created that matches its conversation flow channel(s)