Create Voice+ flow
Create a Voice+ intent flow and deploy your experience with NLX
Last updated
Create a Voice+ intent flow and deploy your experience with NLX
Last updated
As all Voice+ experiences begin with a traditional voice experience (IVR), you'll construct an intent workflow that sends the SMS containing a link to your digital asset and initiates Voice+ mode:
Create a new flow or select an existing one
Add training phrases the AI model (NLP or the NLX native LLM) will use to match user intent, or disable the training setting on the flow's Settings, if applicable
After any greeting or logic that begins your flow, place an Action node that will send the SMS link (requires a custom API Action that sends SMS be previously set up in your workspace). At a minimum, be sure your Action's Request model has at least two properties 1) Phone number, 2) URL
Within your flow, select the Action node > Use the system variable {system.userId}for the Phone number field of your payload on the Action node's side panel
In your action's URL payload field, enter your URL followed by the query parameter ?cid={system.conversationID}
Place and link a Basic node after the action to indicate a text was successfully sent to the user and prompt them to tap the link
From the Basic node, place and link to a Voice+ node > Click Save
You may now attach your flow to an application in your workspace and deploy.
Future changes to Voice+ steps can be deployed from your Voice+ script's Deployment tab. Only updates to the intent flow(s) requires an application's re-deployment.