Amazon Connect

Learn to set up an Amazon Connect communication channel for your application in your NLX workspace

The Amazon Connect channel requires a one-time integration in your workspace before a channel can be created.

Create Amazon Connect channel

• Navigate to Channels tab of your application

• Expand Amazon Connect option

• Select + Create channel link

• Choose your Amazon Connect workspace integration from the Integration dropdown

• Click Create channel button

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Optional Amazon Connect fields

• Custom conversation timeout: Toggled OFF by default. Terminates call after defined time (in minutes) has passed when no user inputs are received

• Amazon Connect instance ID

• Fulfillment Lambda ARN: If provided, this overrides the Fulfillment Lambda ARN for the organizational-level Amazon Connect integration

• Region: The AWS region your Connect instance is deployed through

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Configuring Amazon Connect to use your NLX application

1. Log in to your AWS account and go to the Amazon Connect dashboard

2. Select your instance, then choose Flows from the Overview menu.

3. From the Bot dropdown, select your application's name followed by an _AmazonConnect suffix (e.g., MyApplication_AmazonConnect)

4. Under the AWS Lambda section, use the Lambda Functions dropdown to select the AWS Lambda Function created by your NLX integration

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Import contact flow into Amazon Connect

1. Within NLX, go to your application's Deployment tab. Click the Details link beside a deployment

2. Expand Amazon Connect under Setup instructions and click Download contact flow

3. A JSON file will be downloaded to your computer

4. Log in to your Amazon Connect instance and select Contact flows from the menu. Then click the Create contact flow button

Note: The Login URL for an instance can be found on its Overview page accessed via the Amazon Connect dashboard

1. Under the new contact flow, click the down arrow to the right of Save and select Import flow (beta)

2. Click the Select button to locate the JSON template downloaded to your computer. Select Import

3. The JSON file is imported into your Amazon Connect instance, and the contact flow may look something like this:

Contact flow in Amazon Connect instance

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Assign a phone number

• Open the Channels menu in Amazon Connect and choose Phone numbers

• Click Claim a Phone Number > Select a Toll-free or Direct Inward Dialing (DID) number

• Assign the phone number to the Contact Flow created