Set up KB

Easily set up your knowledge base in NLX

What is Knowledge base content?

Content refers to the answers from your knowledge base that your AI assistant will provide when a user's query is matched. When properly set up, your bot will trigger your knowledge base in conversation when a user's utterance is unmatched to an intent but a knowledge base response is detected.

Knowledge base content may either be set up as articles that are locally created and stored within NLX's Dialog Studio as a question/answer format, or as content through an external integration (e.g., Amazon Bedrock, Azure AI Search, Zendesk Sunshine, etc.).

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Create Content

Articles

While toggled to Articles mode, you may manually enter question and answer pairings:

• Select Knowledge bases from the workspace menu

• Create a new Knowledge base or select an existing Knowledge base

• On Content tab, toggle to Articles > Select + Add article

• Enter question in the Question field (modeled after how a user may pose the question)

• Provide a response to the question in the message field

  • NOTE: use an LLM to dynamically rephrase your answers with the Summarize setting

• Repeat as needed with more articles by selecting + Add article

• Click Save

Optional

• Payload: Provide a URL along with the article response. Payload format: https://google.com

Integration

This mode is currently in beta.