Workspace setup

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Required integrations

Before reaching the testing or deploying stage in NLX, a one-time integration of Natural Language Processing (NLP) must be completed. NLP helps disambiguate user inputs for matching user queries to intents and slots and helps construct each application build containing the stack of workflows and training data.

NLP

Select an NLP provider to integrate in your workspace:

• Steps for Amazon Lex

• Steps for Google's Dialogflow

• Steps for a custom NLP

Channel

Certain communication channels you may want your conversational AI application to support also require a one-time integration in the workspace. If none of the following apply, ignore this step.

• Alexa

• Amazon Chime SDK

• Amazon Connect

• Bandwidth

• Genesys

• Twilio

• Zendesk

NLP and other terms are commonly referenced throughout the workspace in this documentation. To learn more, see our Terms & concepts.

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Color codes

When referencing dynamic resources that exist in the workspace through messages, flow logic, webhook setup, and more, these dynamic resources are easily distinguished by color code:

• Green: Custom or built-in Slots

• Orange: Data requests and their data attributes

• Yellow: Variables that are local to a flow (defined by a Define node or Loop node set to List for processing properties of a Data request array)

• Pink: Context variables that are global

• Purple: Actions

• Black: System variables or Secrets