Manage channels
Easily set up channels of communication for your application in your NLX workspace
Last updated
Easily set up channels of communication for your application in your NLX workspace
Last updated
Channels are the modes through which users interface with your conversational AI application, and they come in a variety of formats: Slack for the employees of certain industries, SMS for low-connectivity areas, Alexa for convenient voice-driven experiences. NLX supports all of these channels and more.
Some channels require a one-time integration at the workspace level (e.g., Amazon Connect) to be functional.
Need more context? See Integrations
Open the application you wish to edit and select the Channels tab. You'll then find a list of every channel available. Simply expand a channel from the available list and choose Create channel:
Channel name: Defaults to the chosen channel type but you may overwrite with a custom name
Integration: For channels requiring a one-time workspace integration, select from applicable integration(s) created. If none are listed, a workspace integration for the channel type must be created first
Custom conversation timeout: Customize the timeout period (in minutes) for a conversation session to end on the selected channel
Escalation: If any escalation channel integrations have been created in your workspace, they will be listed here for selection
Remaining fields are specific to the channel type selected.
Select Channels on the application's page, then expand a channel's details to locate the Delete channel option.