Twilio

Quickly set up the Twilio communication integration into your NLX workspace

Integrate Twilio

To integrate the Twilio channel, begin by selecting Integrations from your workspace menu:

• Choose + Add integration > Select Twilio from the dropdown

• Provide a name for your Twilio integration

• Click the Twilio console link provided

This takes you to your Twilio console where you can find your Account SID and your Auth Token

• Copy these credentials and paste them into the Account SID and Auth Token fields in NLX

• If you require Twilio Voice capabilities, proceed to the Twilio Voice section below. Otherwise, ignore this step

• When done, click Create integration

If desired, at any time you can edit or delete your Twilio integration by expanding the integration name and selecting the edit or delete icons.

Moving forward, each time you create Twilio channels for your application, NLX will automatically create a Twilio phone number and assign it to your application.

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Twilio Voice

For applications not solely experienced through Twilio SMS, you may configure Twilio Flex to provide voice capabilities:

• Expand the Twilio Voice settings section of the Twilio integration modal

• Deploy the CloudFormation template provided

• Enter the Fullfillment Lambda endpoint into NLX

• When done, click Create integration

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Set up application using Twilio channel

To successfully use your Twilio integration with applications created in your workspace, be sure to complete the following:

• add Twilio as either a primary or secondary channel to any intent flows accessed by your application

• create the Twilio channel on your application's Channels tab. Be sure to select your workspace integration from the dropdown

• create a build & deploy