Add + download steps
Easily set up your multimodal voice steps of your journey in NLX's Dialog Studio
Last updated
Easily set up your multimodal voice steps of your journey in NLX's Dialog Studio
Last updated
Steps is where you'll set up the series of voice lines for your bot to communicate to users while they experience a journey. These steps are synchronized in real time and mapped to the visual assets displayed to users from your web, mobile, or IoT application.
Using the desktop application of Dialog Studio, you may also simplify the process of identifying and configuring the elements or pages of your application that trigger a voice step.
Select your Journey or add a new journey
Click + Add step > Enter the bot's voice line in the message field*
Repeat for each step
Click Save
*You may ingest a .csv, .txt., or .json file of voice lines by selecting the Upload option.
Avoid open-ended questions in journey experiences. Example: A screen has a user tap a payment selection on file. Avoid messaging that asks "Would you like to use the card on file?" Instead, say "We can use the card on file. Tap confirm to authorize or select another card."
Optional step settings
Description: A brief description of the step made visible when collapsing the step
Action: Enable to apply one of three actions to a step:
End: Terminates the call, ending the conversation session (may be applied on the last step of your journey)
Escalate: Proceeds from the Escalation edge of your Multimodal node in the intent flow
Continue: Proceeds from the Continuation edge of your Multimodal node in the intent flow
Analytics tags: Assign one or more tags to a step and view the traversal rate through an Analytics dashboard panel
Skip translation: If enabled, the step's messaging is excluded from all auto-translations
Actions: For cloning or deleting a particular step
In preparation for the next stage of deploying and installing the NLX Multimodal SDK, be sure to download your steps to a .csv or .json file using the available Download link:
For journeys that are comprised of screens with multiple steps, you may easily group relevant steps together:
Select New folder > Enter a name for the folder group
Drag and drop relevant steps into folder
Repeat as needed
Click Save
Delete a folder and ungroup steps by selecting the red Ungroup icon beside the folder name.
Context attributes may be referenced in any bot messaging of your journey's steps. They're useful to personalize the experience with users by referencing dynamic information (e.g., name, date) that is defined and set prior to the journey starting.
Context attributes must be created in your workspace Settings and collected in an intent flow just prior to the journey being initiated.
Expand an existing step or + Add step > Select the messaging field
Enter an open curly brace { and choose the appropriate context attribute
Click Save