Add + download script
Easily set up your Voice+ script in your NLX workspace
Last updated
Easily set up your Voice+ script in your NLX workspace
Last updated
A Voice+ script is where you'll set up the series of voice steps for your bot to communicate to users. These steps are synchronized in real time and mapped to the visual assets displayed to users from your web, mobile, or IoT application.
Select Voice+ from the workspace menu > Create a new script or select an existing Voice+ script
Click + Add step > Enter the bot's voice line in the message field*
Repeat for each step
Click Save
*You may ingest a .csv, .txt., or .json file of voice lines by selecting the Upload option.
Avoid open-ended questions in Voice+ experiences. Example: A screen has a user tap a payment selection on file. Avoid messaging that asks "Would you like to use the card on file?" Instead, say "We can use the card on file. Tap confirm to authorize or select another card."
Optional step settings
Description: A brief description of the step made visible when collapsing the step
Action: Enable to apply one of three actions to a step:
End: Terminates the call, ending the conversation session (may be applied on the last voice step of your Voice+ script)
Escalate: Proceeds from the Escalation edge of your Voice+ node in the intent flow
Continue: Proceeds from the Continuation edge of your Voice+ node in the intent flow
Analytics tags: Assign one or more tags to a step and view the traversal rate through an Analytics dashboard panel
Skip translation: If enabled, the step's messaging is excluded from all auto-translations
Actions: For cloning or deleting a particular step
In preparation for the next stage of deploying and installing the NLX SDK, be sure to download your Voice+ steps to a .csv or .json file using the available Download option:
For Voice+ experiences that are comprised of screens with multiple voice steps, you may easily group relevant steps together:
Select New folder > Enter a name for the folder group
Drag and drop relevant steps into folder
Repeat as needed
Click Save
Delete a folder and ungroup steps by selecting the red Ungroup icon beside the folder name.
Context attributes may be referenced in any bot messaging of your Voice+ steps. They're useful to personalize the experience with users by referencing dynamic information (e.g., name, date) that is defined and set prior to the Voice+ experience starting.
Context attributes must be created in your workspace Settings and collected in an intent flow or via a Lifecycle hook just prior to the Voice+ node.
Expand an existing step or + Add step > Select the messaging field
Enter an open curly brace { and choose the appropriate context attribute
Click Save