WhatsApp via Twilio

Learn to set up a WhatsApp via Twilio communication channel for your bot in your NLX workspace

The WhatsApp via Twilio channel requires a one-time integration in your workspace before a channel can be created.

Create WhatsApp via Twilio channel

Easily create a WhatsApp channel for your bot under the Channels tab:

• Expand WhatsApp via Twilio option

• Click + Create channel

• Choose your Twilio workspace integration from the Integration dropdown

• Enter Phone number

• Select Create channel

Phone Number is unique to the WhatsApp via Twilio channel and will need to be copied over from Twilio manually. When you build and deploy your bot, NLX ensures that Twilio routes traffic from the assigned phone number to your deployed bot.

Need context on the other fields? See Manage bot channels