SMS via Bandwidth
Learn to set up an SMS via Bandwidth communication channel for your bot in your NLX workspace
The SMS vis Bandwidth channel requires a one-time integration in your workspace before a channel can be created.
Create SMS via Bandwidth channel
Easily create an SMS via Bandwidth channel for your bot under the Channels tab:
Expand SMS via Bandwidth option
Select + Create channel
Choose your Bandwidth workspace integration from the Integration dropdown
Enter Application ID and Phone number (found in your Bandwidth dashboard)
Click Create channel
Optional SMS via Bandwidth field
The following field is optional to the SMS via Bandwidth channel:
Escalation: Select from an escalation integration set up under your workspace Settings for optional agent transfer
Need context on the other fields? See Manage bot channels
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