Canvas analytics
Quickly analyze usage of your intent's conversation flow in in NLX
Last updated
Quickly analyze usage of your intent's conversation flow in in NLX
Last updated
While in the Canvas of a flow, you can inspect the number of unique user conversations that have hit each node in a deployed bot. This becomes useful to identify the pathways taken with a particular intent and assess the efficacy or potential gaps of a flow.
Be sure to deploy a build using the flow you want to analyze before engaging with canvas analytics.
To access this feature, select your intent flow and click the Analyze tab to swap modes:
Tagging nodes using either built-in tags or custom ones added to your workspace allows you to filter your conversation while in Analyze mode.
NLX's system tags can be used to tag any node in your conversation flow and does not automatically determine what is automated, helpful, or not helpful.
Automated
Helpful
Not helpful
+ add custom tags using Analytics tags in your workspace Settings
Looking to assign tags to nodes in your intent flow? See node setup
When analyzing, your flow presents a number indicator on every node, corresponding to the total unique counts the node was hit by users:
You may further refine your analysis view with these available filters:
Bot: Specify the bot in cases where your intent flow is attached to multiple bots
Conversation ID: View a particular conversation's path with a user
Start time: Apply the beginning of a date range
End time: Apply the end of a date range
Tag: Select a tag from your workspace if assigned to any nodes in the flow
