Roles & permissions
Discover built-in user roles and permissions or create a custom role in NLX's Dialog Studio
Permission operations
Access to resources in workspaces is defined by three operations:
Write: Create, update, or duplicate a resource
Read: View a resource
Delete: Remove a resource
Built-in roles
Each workspace may require a variety of roles and responsibilities for your team. That's why our built-in roles allow for easy assignment within each Dialog Studio workspace.
Account administrator
Account admins are the owners of a Conversations by NLX (CxN) account and bear the highest permission level. Account administrators are able to:
Access all workspaces & create new ones
Invite & manage users to the account or workspace(s)
Create custom roles
Perform all permission operations for any workspace
Administrator
Administrators can do everything within the Dialog Studio workspaces they are assigned. However, they are not able to invite or manage users of a workspace (Account admin required). Administrators have access to:
Full permission operations within an assigned workspace
Developer
Developers are able to create and edit technical and non-technical resources, including deploying bots. Developers have access to:
Write/read operations within an assigned workspace
Content manager
Content managers have similar rights to a Developer but only on the types of workspace resources that don't involve webhooks, APIs, or other integrations. Content managers have access to:
Write/read operations on non-technical resources within an assigned workspace
Analyst
Analysts have access to analytics dashboards in a workspace to evaluate bot performance without disturbing resources in production. Analysts have access to:
Write operations on analytics dashboards within the assigned workspace
Read operations on all other resources within the assigned workspace
Read-only
Read-only roles have visibility into all resources of a workspace to observe or monitor content. Read-only roles have access to:
Read operations on all resources within the assigned workspace
Custom roles
Creating a custom role allows you to specify what access entails for a user in a Dialog Studio workspace. You may define the permission operations allowed for each resource and provide conditional statements for more precise control.
Account administrators are able to create and assign custom roles in a CxN account:
From your CxN dashboard, select Roles from the navigation menu
Click New role
Enter name of custom role > Click Create
Expand each resource section under Permissions to specify write/read/delete operations of your custom role
Provide desired conditional statements by selecting + Add condition (may be applied as a general statement to each resource or with more granularity by expanding each write/read/delete section of a resource)
Click Save
Once saved, you may select your custom role when adding/modifying a user. Edit your role any time by navigating to Roles tab of your CxN account and choosing it from the list.
By default, write/read/delete operations are disabled for each resource in your custom role. Otherwise, be sure to expand each section to specify permitted operations.
Last updated