AWS End User Messaging Social

Quickly set up the AWS End User Messaging Social communication integration into your NLX workspace

Integrate AWS End User Messaging Social

NLX works with AWS End User Messaging Social to link AI assistants for a WhatsApp Business Account (WABA).

• Navigate to workspace Settings > Select the Integrations tab

• Choose + Add integration link > Select AWS End User Messaging Social from the Type dropdown

• Click the link to deploy the CloudFormation template

You will be directed to AWS and asked to sign into your account.

• Fill in all properties on the template

• Within your AWS console, setup your WhatsApp account

  • Follow instructions here for setting up AWS as your WhatsApp service provider

  • Configure an Event destination for the WABA in AWS > The SNS topic created by the CloudFormation template you deployed should be used as the Event destination

• Copy and paste these values into the appropriate fields within the AWS End User Messaging Social integration fields of your workspace:

  • End User Messaging Role ARN

  • Region

  • SNS Role ARN

  • SNS Topic ARN

At any time, you may edit or delete your AWS End User Messaging Social integration by expanding the integration name and selecting the edit or delete icons.

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Set up bot using AWS End User Messaging Social channel

To successfully use your AWS End User Messaging Social integration with bots created in your workspace, be sure to complete the following:

• add AWS End User Messaging Social as either a primary or secondary channel to any intent flows accessed by your bot

• create a modality to function as a template for outbound messaging

• create the AWS End User Messaging Social channel on your bot's Channels tab. Be sure to select your workspace integration from the dropdown

• create a bot build & deploy