Genesys
Quickly set up the Genesys communication integration into your NLX workspace
Last updated
Quickly set up the Genesys communication integration into your NLX workspace
Last updated
Navigate to workspace Settings > Select the Integrations tab
Choose + Add integration link > Select Genesys from the Type dropdown
Provide a name for your Genesys integration
Click the link to deploy the CloudFormation template
You will be directed to AWS and asked to sign into your account.
The Quick create stack page appears with Template, Stack Name, and Parameters information. In the Capabilities section at the bottom of that page, select the acknowledgment checkbox and click Create stack
Once the stack is created and deployed, select the Outputs tab and under the Key section you’ll find the GenesysLexRoleArn field. Copy the output of GenesysLexRoleArn field
The following steps are done within your Genesys PureCloud instance:
Navigate to the Admin menu
Under the Admin menu, click Integrations > Click Add Integration
Locate the Amazon Lex V2 integration > In the Amazon V2 Lex tile, click Install
Go back to the Integrations tab > Click More next to the Amazon Lex V2 Integration > Select Edit Integration
Click the Configuration tab > Click the Credentials tab
Click the Configure button
In the Role ARN box, paste the ARN you copied earlier into the Role ARN box
Optional: on the Advanced tab, define the AWS regions in which to look for Amazon Lex V2 bots. By default, this setting is {}, and Genesys Cloud searches only for the current region. However, you can specify the following:
{"regions": [ "us-east-1", "us-west-2"]}
With this configuration, Genesys Cloud searches the us-east-1 and us-east-2 regions
Click OK > Click Save
Select the Details tab
To activate the integration, click Inactive. The Change Status dialog box will appear and ask you to confirm that you want to activate Amazon Lex. Click Yes and the status will change to Active
Navigate back to your Dialog Studio workspace.
When ready, click Create integration
If desired, at any time you can edit or delete your Genesys integration by expanding the integration name and selecting the edit or delete icons.
For more detailed information, navigate to the official Genesys Lex Integration guide.
To successfully use your Genesys integration with bots created in your workspace, be sure to complete the following:
