Twilio

Quickly set up the Twilio communication integration into your NLX workspace

Integrate Twilio

• Navigate to workspace Settings > Select the Integrations tab

• Choose + Add integration link > Select Twilio from the Type dropdown

• Provide a name for your Twilio integration

• Click the Twilio console link provided

This takes you to your Twilio console where you can find your Account SID and your Auth Token

• Copy these credentials and paste them into the Account SID and Auth Token fields in NLX

• When done, click Create integration

If desired, at any time you can edit or delete your Twilio integration by expanding the integration name and selecting the edit or delete icons.

Moving forward, each time you create Twilio channels for your bot, Dialog Studio will automatically create a Twilio phone number and assign it to your bot.

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Set up bot using Twilio channel

To successfully use your Twilio integration with bots created in your workspace, be sure to complete the following:

• add Twilio as either a primary or secondary channel to any intent flows accessed by your bot

• create the Twilio channel on your bot's Channels tab. Be sure to select your workspace integration from the dropdown

• create a bot build & deploy