Zendesk

Quickly set up the Zendesk communication integration into your NLX Dialog Studio workspace

Integrate Zendesk

Before bots can be deployed through the Zendesk channel in your workspace, a one-time integration in Dialog Studio is required:

• Navigate to workspace Settings > Select the Integrations tab

• Choose + Add integration link > Select Zendesk from the Type dropdown

• Provide a name for your Zendesk integration

Navigate to your Zendesk Admin Center to reference the following details:

• Enter using the provided fields in Dialog Studio:

  • API token

  • support Email address

  • Domain

  • Subdomain

• When done, click Create integration

At any time, you may edit or delete your Zendesk integration by expanding the integration name and selecting the edit or delete icons.

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Deploying bots through Zendesk

To successfully use your Zendesk integration with bots created in your workspace, be sure to complete the following:

• create the Zendesk channel on your bot's Channels tab. Be sure to select your workspace integration from the dropdown

• add Zendesk as either a primary or secondary channel to any intent flows accessed by your bot

• create a bot build & deploy