Zendesk Sunshine

Quickly set up the Zendesk Sunshine integration into your NLX workspace

Integrate Zendesk Sunshine

• Navigate to workspace Settings > Select the Integrations tab

• Choose + Add integration

• Provide a name for your Zendesk integration

• Select Zendesk Sunshine from the Type dropdown

Navigate to your Zendesk Admin Center to reference the following details:

• Enter using the provided fields in NLX:

  • API Domain

  • Conversations API App ID

  • Conversations API Key ID

  • Conversations API Secret key

• When done, click Create integration

At any time, you may edit or delete your Zendesk Sunshine integration by expanding the integration name and selecting the edit or delete icons.

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Set up bot using Zendesk Sunshine channel

To successfully use your Zendesk Sunshine integration with bots created in your workspace, be sure to complete the following:

• add Zendesk Sunshine as either a primary or secondary channel to any intent flows accessed by your bot

• create the Zendesk Sunshine channel on your bot's Channels tab. Be sure to select your workspace integration from the dropdown

• create a bot build & deploy