Create a Knowledge base

Tap into more information resources to assist your customers in your NLX workspace

What's a Knowledge base?

A Knowledge base (KB) is an on-demand digital library that provides answers to a variety of topics related to your business. It can address common questions, provide guidance or instruction, and can impart information to users without the need to create dedicated intent flows.

Knowledge bases is where you'll set up and manage your libraries of knowledge for your AI assistant to access.

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Checklist

A knowledge base must always employ the following to function:

• implementation of Articles or external integration

• published status

• assigned to the Unknown default behavior on a bot and/or invoked in flow(s) with a Knowledge base node

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Knowledge base features

Set up KBPublish KBUse a KB

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Knowledge base settings

The Settings tab provides a few options:

• Description: Enter or modify an explanation of the resource for better filing and organization in the workspace

• Tags: Add or remove Resource tags for better filing and organization in the workspace

• Summarize: Rephrase responses from your content for more natural dynamic messaging

• Temperature: Controls the randomness of a rephrased response back to a user. The higher the value, the greater the flexibility given to the LLM model; the lower the value, the more conservative and focused the rephrased response

• Top P: Determines the limit to how many word choices are considered when rephrasing a response; the lower the number, the more conventional the output

To delete a knowledge base, select the Delete option under Danger zone. If the knowledge base is assigned to a bot's Unknown behavior or referenced in a flow with a knowledge base node, modify and create a new bot build/re-deploy to experience the change.