Optional: Bot lifecycle

Assign lifecycle hooks to your NLX conversational application

What's the Lifecycle tab?

A bot's Lifecycle tab allows you to choose any Lifecycle hook created within your workspace that enables your bot to retrieve and use content from external resources or trigger an external operation during specific points within the bot's conversation flow: conversation start, end, and escalation.

Open the bot you wish to edit and select the Lifecycle tab to assign a lifecycle hook created in the workspace:

• Conversation start: Triggers when a conversation session starts with a bot

• Conversation end: Triggers when a conversation session ends/times out with a bot

• Escalation: Triggers when an Escalate node is hit and the agent escalation transfer initiates

• Message received: Triggers whenever a user submits a message (utterance) to the bot

• State modification: Triggers when a node is hit that includes State modifications applied to one or more Data requests where the Stream state modification setting is also enabled

Looking to create a lifecycle hook? See Lifecycle hooks