Workspace setup

Become familiar with your NLX workspace in minutes!

Workspace introduction

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Integrate NLP

Before reaching the testing or deploying stage in NLX, a one-time integration of Natural Language Processing (NLP) must be completed. NLP helps disambiguate user inputs for matching user queries to intents and slots and helps construct each bot build containing the stack of intent flows your AI assistant will access.

Select an NLP provider to integrate in your workspace:

• Steps for Amazon Lex

• Steps for Google's Dialogflow

• Steps for a custom NLP

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Integrate communication channels

Certain communication channels you may want your AI assistant to support also require a one-time integration in the workspace. If none of the following apply, ignore this step.

• Alexa

• Amazon Chime SDK

• Amazon Connect

• Bandwidth

• Genesys

• Twilio

• Zendesk

NLP and other terms are commonly referenced throughout the workspace in this documentation. To learn more, see our Terms & concepts.

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Color codes

When referencing dynamic resources that exist in the workspace through bot messages, flow logic, webhook setup, and more, these dynamic resources are easily distinguished by color code:

• Green: Custom or built-in Slots

• Orange: Data requests and their data attributes

• Yellow: Attributes that are local to a flow (defined by a Define node or Loop node set to List for processing attributes of a Data request array)

• Pink: Context attributes that are global

• Purple: Actions

• Black: System variables or Parameters (secrets)