Create a Voice+ experience
Create voice-guided steps for your web assets in the NLX platform
Last updated
Create voice-guided steps for your web assets in the NLX platform
Last updated
Voice+ involves enriched multimodal experiences that pair voice prompts with visual assets from web, mobile, or IoT applications. Voice + experiences synchronize a bot assistant's voice messaging to the planned progression of steps customers take to complete a task online.
A customer calls a phone number
Your conversational AI assistant greets the customer and asks, “How may I help you?”
Your bot assistant matches the customer's query to an applicable intent
An SMS containing a link to your web/mobile/IoT asset is texted to the customer
From there, the virtual assistant guides the customer in real-time through the series of onscreen steps until the customer's need has been met
Watch a Voice+ experience in action:
Want to see more? View the NLX showcase
A Voice+ experience must always employ the following to function:
The Settings tab provides a few options:
Description: Enter or modify an explanation of the resource for better filing and organization in the workspace
Tags: Add or remove Resource tags for better filing and organization in the workspace
API key: Enter your API key or auto-generate one for authorization.
Whitelisted domains: Add your URL to this section to prevent CORS errors and allow for proper Voice+ transmission
To delete a Voice+ experience, select the Delete option under Danger zone. If a Voice+ node is referenced in an intent(s) flow, modify the affected flows and create a new bot build/re-deploy to experience the change.