Create a multimodal journey
Create voice-guided steps for your web assets in NLX's Dialog Studio
What's a Journey?
Journeys are enriched multimodal experiences that pair voice prompts with visual assets from web, mobile, or IoT applications. Journeys synchronize a bot assistant's voice messaging to the planned progression of steps customers take to complete a task online.
A customer calls a phone number
Your conversational AI assistant greets the customer and asks, “How may I help you?”
Your bot assistant matches the customer's query to an applicable intent
An SMS containing a link to your web/mobile/IoT asset is texted to the customer
From there, the virtual assistant guides the customer in real-time through the series of onscreen steps until the customer's need has been met
Need more context? Experience a Journey from the NLX showcase
Checklist
A multimodal journey must always employ the following to function:
Journey features
Journey settings
Your journey's Settings tab allows you to add or edit optional descriptors and configure a few behaviors:
API key: Enter your API key or auto-generate one for authorization.
Whitelisted domains: Add your URL to this section to prevent CORS errors and allow for proper journey transmission
To delete a journey, select the Delete option under Danger zone. If the journey is referenced in an intent(s) flow, modify affected flows and create a new bot build/re-deploy to experience the change.
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