Create a multimodal journey
Create voice-guided steps for your web assets in NLX's Dialog Studio
Last updated
Create voice-guided steps for your web assets in NLX's Dialog Studio
Last updated
Journeys are enriched multimodal experiences that pair voice prompts with visual assets from web, mobile, or IoT applications. Journeys synchronize a bot assistant's voice messaging to the planned progression of steps customers take to complete a task online.
A customer calls a phone number
Your conversational AI assistant greets the customer and asks, “How may I help you?”
Your bot assistant matches the customer's query to an applicable intent
An SMS containing a link to your web/mobile/IoT asset is texted to the customer
From there, the virtual assistant guides the customer in real-time through the series of onscreen steps until the customer's need has been met
Watch a multimodal journey in action:
Want to see more? View the NLX showcase
A multimodal journey must always employ the following to function:
Your journey's Settings tab allows you to add or edit optional descriptors and configure a few behaviors:
API key: Enter your API key or auto-generate one for authorization.
Whitelisted domains: Add your URL to this section to prevent CORS errors and allow for proper journey transmission
To delete a journey, select the Delete option under Danger zone. If the journey is referenced in an intent(s) flow, modify affected flows and create a new bot build/re-deploy to experience the change.