Bots: Settings

Discover custom settings for your bot in NLX's Dialog Studio

What's the Settings tab?

Settings allows you to update basic bot information, set criteria for various bot features, and delete your bot.

You may change a bot's name at any time while on its page by simply clicking its name to transform it to an editable text field. This is the only resource in Dialog Studio that is editable, since it is not a shareable resource that impacts production of other bots.

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Access

Open the bot you wish to edit and select the Settings tab:

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Manage your bot's settings

Settings includes several sections for advanced configuring of your bot:

Details

The Details section allows you to add or edit optional descriptors of your bot:

General

The General section allows you to toggle on several important features for your bot:

• Child-directed: For applications subject to COPPA. Utterance information will not be stored if enabled

• Autocorrection: For supported NLPs, spell correction will be applied towards written user utterances

• Repeat on incomprehension: If a user's response is unclear, the bot will repeat its last question

• Enable empathy: If negative sentiment is detected from a user, the bot will express empathy in its response using generative AI

• Enable sentiment: Allows your bot to detect moods or sarcasm from the user

• Enable NLX Boost: Turn on NLX Boost to enhance the performance of your NLP engine using AI

By default, all features in this section are turned off.

NLP

NLP engines perform well when trained well. To set your desired level of confidence based on your training quality, we provide confidence thresholds that deem when the bot should take the NLP response into account and when it should not:

• NLP low confidence threshold: If utterances fall below this threshold confidence, these phrases will be marked Unknown and appear in Training logs. Utterances falling higher than this threshold but still below the high confidence threshold will trigger a bot's asking for clarity

• NLP high confidence threshold: When an utterance falls above this value, your bot assumes it matched to an intent with certainty

• Negative sentiment threshold: A frustration flow or response will be triggered when negative sentiment is detected (e.g., profanity, sarcasm, etc.)

• NLX Boost confidence threshold: A custom threshold for when NLX Boost is enabled

• Incomprehension count: Define the number of sequential utterances that the bot asks for clarity on before an escalation or Unknown intent is triggered

• Conversation timeout (min): Sets the timeout period for all channels on your bot. If a timeout was also configured for a channel under Bots: Channels, that channel's setting will take precedence over the bot's setting

• Default project ID: Default Project ID when using Google's Dialogflow NLP

Danger zone

Should you want to delete a bot that's no longer in production, you may do so through the Danger zone:

Deleting a bot does not delete the resources attached to your bot, but the deletion of your bot does wipe all custom settings configured for communication channels you may have set up for the bot or any automated tests.