SMS via Bandwidth

Learn to set up an SMS via Bandwidth communication channel for your bot in NLX's Dialog Studio

The SMS vis Bandwidth channel requires a one-time integration in your workspace before a channel can be created for your bot.

Create SMS via Bandwidth channel

Easily create an SMS via Bandwidth channel for your bot under the Channels tab:

  • Expand SMS via Bandwidth option

  • Select + Create channel link

  • Choose your Bandwidth workspace integration from the dropdown field

  • Enter Application ID and Phone number (found in your Bandwidth dashboard)

  • Click Create channel button


Optional SMS via Bandwidth field

The following field is optional to the SMS via Bandwidth channel:

  • Escalation: Select from an escalation integration set up under your workspace Settings for optional agent transfer

Need context on the other fields? See Bots: Channels

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