Introduction to Journeys
Create voice-guided steps for your web assets in NLX's Dialog Studio
What's Journeys?
Journeys are enriched multimodal experiences that pair voice prompts with visual assets from web, mobile, or IoT applications. Journeys synchronize a bot assistant's voice messaging to the planned progression of steps customers take to complete a task online.
A customer calls a phone number
Your conversational AI assistant greets the customer and asks, “How may I help you?”
Your bot assistant matches the customer's query to an applicable intent
An SMS containing a link to your web/mobile/IoT asset is texted to the customer
From there, the virtual assistant guides the customer in real-time through the series of onscreen steps until the customer's need has been met
Need more context? Experience a Journey from the NLX showcase
Requirements
A Journey must always employ the following to function:
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