FAQ: Lifecycle hooks

Frequently asked questions related to NLX's Dialog Studio Lifecycle hooks

Bot attachment

Why is a lifecycle hook attached to a bot rather than used in an intent flow?

Since the three lifecycle events are pre-defined (start, end, and escalation), lifecycle hooks don't need to be added to any of the multiple flows that could be attached to a bot in the way that data requests or actions do. The bot is able to define when these lifecycle moments occur for simple one-time setup of your webhook, which can be used for triggering surveys, profile lookups, etc.

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