Contact support

Access the Support Team for issues, inquiries, or requests in NLX's Dialog Studio

How to contact us

We want you to feel supported as an NLX product user. If you experience production issues or have a feature request, please reach us through one of the available methods.

Once your ticket is received and reviewed by our Support Team, a ticket number, type, category, and priority will be assigned. You'll also receive an email confirmation with the ticket number. To add comments to a ticket, simply reply to your confirmation email.

Submit a ticket from your account

Easily generate a support ticket from your Dialog Studio workspace.

  • Select your user name in the bottom left of your workspace > select Support/Contact support from the pop-out menu

  • Complete all fields under the Contact us section

  • Provide a description of the issue, inquiry, or feature request

Send an email

Write to

Include the following in your message:

  • Subject specific to the issue

  • Description of issue, inquiry, or feature request

  • Steps to reproduce the issue (if applicable), including screenshots

  • Device type (mobile or desktop) & browser type

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