Amazon Connect

Quickly set up the Amazon Connect communication integration into your NLX Dialog Studio workspace

Integrate Amazon Connect

This integration uses the Amazon Lex NLP engine, so please ensure you have set up an Amazon Lex integration in your Dialog Studio workspace before deploying any Amazon Connect bots.

Dialog Studio works with Amazon Connect to deploy complex Interactive Voice Response (IVR) assistants (AI-powered, phone call bots). Before bots can be deployed through the Amazon Connect channel in your workspace, a one-time integration in Dialog Studio is required:

  • Navigate to workspace Settings > Select the Integrations tab

  • Choose + Add integration link > Select Amazon Connect from the Type dropdown

  • Provide a name for your Amazon Connect integration

  • Click the link to deploy the CloudFormation template

You will be directed to AWS and asked to sign into your account.

In order to perform this integration, deploy the CloudFormation template within the same region as your Amazon Connect instance. For example, US East (N. Virginia) must be selected as the region in your AWS account if your Amazon Connect instance is in US East (N. Virginia). Similarly, your Lex deployment should be within the same region as well.

Click this link to see if Amazon Connect is available in your region.

  • The Quick create stack page appears with Template, Stack Name, and Parameters information.

  • In the Capabilities section at the bottom, select the acknowledgment checkbox > Click Create stack

  • Once the stack is created and deployed, select the Outputs tab and under the Key section find the ConnectManagementRoleArn and FulfillmentLambdaARN values

  • Copy and paste these values into the appropriate fields within the Amazon Connect integration setup in Dialog Studio

    • Fulfillment Lambda ARN: The lambda responsible for the interaction between the NLP (Lex) and the NLU

    • Management Role ARN: IAM permissions to create and update contact flows

If the management role ARN is not provided, the auto deployment will not be attempted

  • When done, click Create integration

At any time, you may edit or delete your Amazon Connect integration by expanding the integration name and selecting the edit or delete icons.

Deploying bots through Amazon Connect

To successfully use your Amazon Connect integration with bots created in your workspace, be sure to complete the following:

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