Bandwidth

Quickly set up the Bandwidth communication integration into your NLX Dialog Studio workspace

Integrate Bandwidth

Dialog Studio works with Bandwidth to deploy multiregional AI-powered assistants to help enhance customer support. Before bots can be deployed using the Bandwidth channel in your workspace, you will need to perform a one-time integration in Dialog Studio:

• Navigate to workspace Settings > Select the Integrations tab

• Choose + Add integration link > Select Bandwidth from the Type dropdown

• Provide a name for your Bandwidth integration (ex. DevBandwidth)

Using information made available through your Bandwidth dashboard, enter the following into Dialog Studio:

• Account ID

• User name

• Password

Sample Bandwidth integration details

• When ready, click Create integration

At any time, you may edit or delete your Bandwidth integration by expanding the integration name and selecting the edit or delete icons.

---

Deploying bots through Bandwidth

To successfully use your Bandwidth integration with bots created in your workspace, be sure to complete the following:

• create the SMS via Bandwidth channel on your bot's Channels tab. Be sure to select your workspace integration from the dropdown and enter the phone number

• add SMS via Bandwidth as either a primary or secondary channel to any intent flows accessed by your bot

• create a bot build & deploy

You may locate your Bandwidth SMS callback URL when expanding the Deployed details popup of your bot's successful deployment.